Any Questions?

Q: What is the Resort's smoking policy?

A: Smoking is not permitted in hotel rooms/hotel suites. Smoking is allowed only in designated outdoor smoking locations. Guests may request location information at check-in. Should evidence of smoking be discovered, a $250 fee will be assessed and charged to the credit card on file.

Cannabis: We expect all guests staying at Avanti International Resort to be aware of and adhere to all applicable laws and hotel policies regarding the use of cannabis and related products in accordance with the Florida Statue which does not allow for the smoking of cannabis, regardless of medical status, in any public area. Public areas at this hotel include the pool area, parking area, building corridors and courtyards, and all other areas, indoor and outdoor, throughout the property. Further to this policy, smoking of any kind is prohibited within any indoor space, including the guests’ rooms. Designated smoking areas are located around the property for tobacco use only. Violations of this policy will result in fines of up to $250 and eviction from the property.

 

Q: What is the Resort's noise policy?

A: Should noise transmission create a disturbance or a nuisance, the responsibility is of the respective registered guest to abate the noise transmission. In order to ensure the comfort of all guests, radio, hi-fi, television sets, mobile devices, and all other such audio equipment generating noise must be turned down to a minimum volume so as not to disturb other guests between the hours of 10:00 p.m. and 8:00 a.m. Any person(s) violating this policy will be warned and may be subject to eviction with subsequent fees.  

 

Q: Does the hotel accept Pets?
A: Yes. Please refer to our pet policy.

• The weight limit for pets is 30 pounds.
• Only one pet is allowed per room.
• Animals such as but not limited to reptiles, horses, pigs, cattle, goats, sheep, chickens or other fowl, or birds are prohibited.
• A copy of your pets’ shot records from a veterinarian must be emailed to the hotel dated no earlier than ten days from the time of arrival – the email is avantifrontdesk@phmemail.com. Dogs must be up-to-date with bordetella, distemper, and rabies vaccines. Cats must be up-to-date with FVRCP and rabies vaccines. The owner also takes responsibility and assures pet(s) are up-to-date with flea/tick treatments.
• Pet Agreement provided by the hotel must be completed, signed, and emailed to the hotel before arrival. The email address is avantifrontdesk@phmemail.com. The agreement can be emailed to you or printed from our website. Printable Agreement
• Dogs must be walked in designated dog walking areas only, and cleaning up after the pet is the responsibility of the pet owner and is required.
• Pets and emotional support animals are not allowed in restaurants, lounges, pool areas, game room, or any other area not designated as “pet friendly.”
• When in any designated pet-friendly area, the pet(s) must be in a crate or on a leash.
• The only pet-friendly areas where pets are permitted without a leash are inside your designated guest room.
• A $50 fee will be posted to each room a pet(s) occupies.
• Pets arriving without a signed policy and without proper documentation from the vet will relocate your pet to the nearest local kennel at the owner’s expense.
• If your pet disposes of any urine or excrement in a guest room, an additional cleaning fee will be added to your bill.
• If your pet(s) is left alone in the room, we ask that it is placed in a crate environment (if not in a crate environment, your “Do Not Disturb” sign must be placed on the door).
• Arrangements must be made with our Housekeeping Department regarding servicing your guest room. During housekeeping service, one of the following needs to occur: the owner is present in the room with the pet(s), the pet is removed from the room, or the pet is crated safely.
• In fairness to all of our guests, you are fully responsible for your pet’s actions. Should noise from your pet become an issue, our management team will contact you to address the situation. If the problem is not addressed, our Security Department reserves the right to resolve the situation. This may include relocation of your pet to our nearest kennel or eviction at the owner’s expense.
• We accept pets under our pet-friendly program. Any animal exhibiting aggressive behavior will not be permitted on the property. Guest accepts responsibility for their pet(s) and will not hold the hotel responsible for any incidents involving guest pets. Guest accepts responsibility for any damage to the room or its contents incurred as a result of the pet occupying the room.

 

Q: Does Avanti offer housekeeping service?
A: Our housekeeping services are designed to prioritize your comfort and cleanliness. Refresh service can be provided upon guest request and will include the following:

• Trash Removal
• Replenishing of bathroom towels and amenities as required 

Should you stay longer than 7 nights, you will receive a full-housekeeping service every 5th day of your stay which includes:

• Trash Removal
• Bathroom cleaned
• Replenish of bathroom towels and amenities
• Change of bed linens and making of the beds
• Dusting and cleaning of the floors  

If you require housekeeping services, please advise the guest service agent at check-in or by noon the day prior to when the service is required.

The Avanti International Resort daily resort fee of $14 plus tax, per room, per night, will be added to the room rate and includes:

• Wi-Fi throughout the property
• Scheduled theme park shuttles
• Self parking
• Unlimited local and 800-number phone calls
• Fitness Center access 

Q: Does the hotel accept Pets?
A: Yes. Please refer to our pet policy.

• The weight limit for pets is 30 pounds.
• Only one pet is allowed per room.
• Animals such as but not limited to reptiles, horses, pigs, cattle, goats, sheep, chickens or other fowl, or birds are prohibited.
• A copy of your pets’ shot records from a veterinarian must be emailed to the hotel dated no earlier than ten days from the time of arrival – the email is avantifrontdesk@phmemail.com. Dogs must be up-to-date with bordetella, distemper, and rabies vaccines. Cats must be up-to-date with FVRCP and rabies vaccines. The owner also takes responsibility and assures pet(s) are up-to-date with flea/tick treatments.
• Pet Agreement provided by the hotel must be completed, signed, and emailed to the hotel before arrival. The email address is avantifrontdesk@phmemail.com. The agreement can be emailed to you or printed from our website. Printable Agreement
• Dogs must be walked in designated dog walking areas only, and cleaning up after the pet is the responsibility of the pet owner and is required.
• Pets and emotional support animals are not allowed in restaurants, lounges, pool areas, game room, or any other area not designated as “pet friendly.”
• When in any designated pet-friendly area, the pet(s) must be in a crate or on a leash.
• The only pet-friendly areas where pets are permitted without a leash are inside your designated guest room.
• A $50 fee will be posted to each room a pet(s) occupies.
• Pets arriving without a signed policy and without proper documentation from the vet will relocate your pet to the nearest local kennel at the owner’s expense.
• If your pet disposes of any urine or excrement in a guest room, an additional cleaning fee will be added to your bill.
• If your pet(s) is left alone in the room, we ask that it is placed in a crate environment (if not in a crate environment, your “Do Not Disturb” sign must be placed on the door).
• Arrangements must be made with our Housekeeping Department regarding servicing your guest room. During housekeeping service, one of the following needs to occur: the owner is present in the room with the pet(s), the pet is removed from the room, or the pet is crated safely.
• In fairness to all of our guests, you are fully responsible for your pet’s actions. Should noise from your pet become an issue, our management team will contact you to address the situation. If the problem is not addressed, our Security Department reserves the right to resolve the situation. This may include relocation of your pet to our nearest kennel or eviction at the owner’s expense.
• We accept pets under our pet-friendly program. Any animal exhibiting aggressive behavior will not be permitted on the property. Guest accepts responsibility for their pet(s) and will not hold the hotel responsible for any incidents involving guest pets. Guest accepts responsibility for any damage to the room or its contents incurred as a result of the pet occupying the room.

 

Q: Does the rate include Breakfast?
A: No, however the poolside Café on property does serve breakfast, lunch and dinner cooked-to-order, at reasonable rates. The lobby Barista also has coffee, juice, pastries and sandwiches available for purchase, along with a grab ‘n go facility.

 

Q: Do you have a Restaurant on Property? What are the Hours?
A: Yes, our poolside Café is open from 7 a.m. - 11 p.m. daily.  Our Pool Bar opens at 11 a.m. daily and closes at 11 p.m.. The lobby Barista is open from 7 a.m. - 10 p.m. daily. Hours are subject to change.

 

Q: Is there Internet Access?
A: Yes, there is wireless Internet throughout the property and in all the rooms.

 

Q: What time does the Pool close?
A: Our pool closes at 11 p.m., weather permitting.

 

Q: Do you offer Cribs and High Chairs?
A: Yes, cribs are complimentary and based on availability. We unfortunately do not have high chairs.

 

Q: Does the hotel have laundry facilities?
A: Yes. It will cost $4.00 with credit card per washer or dryer load. 

 

Q: Can the hotel accept boxes for a Guest?
A: Yes. There is a one-time fee of $10.00 per package. Please be sure it is addressed to: ARRIVING GUEST: (NAME ON YOUR RESERVATION). Packages without names of reserved arriving guests will be returned. Packages will be accepted 15 days before and 15 days after departure date. Any packages received after/before this time frame will be returned to the sender.

 

Q: Can guests bring outside food and drinks to the pool area?
A: No, we do not permit any outside food or drinks inside the pool gates. But we do offer great options for purchase in our Café and Pool Bar. 

 

Q: Where is Avanti International Resort Located?
A: The Avanti International Resort Orlando is on International Drive, just south of Sand Lake Road, at Austrian Court, at 8738 International Drive, Orlando, FL 32819. If you're using a GPS, use that address or enter the following longitude/latitude: 28.438998, -81.471713.

Q: What is the best way for me to Drive to the Resort?
A: Check out our Contact & Location section. There you'll find driving directions, our street address (8738 International Drive, Orlando, FL 32819) and our location on Google Maps, which will help you or your GPS find us. Some people like to enter longitude/latitude in their GPS, to help accuracy. Avanti's is at: 28.438998, -81.471713. Also, please note, we are located directly behind the Friendly's restaurant, next to Austrian Court, directly on International Drive.

Q: Does the hotel offer Shuttle service to the Theme Parks?
A: The hotel offers scheduled shuttles to Universal Orlando Resort™, Universal CityWalk™, Hollywood Studios, Epcot, and Seaworld/Aquatica. The shuttle times will vary by season, depending on the hours of the theme parks. You can view the most current schedule here.

Q: Does the hotel offer a Shuttle service to the Airport?
A: The hotel does not provide Airport Transportation. Taxi cabs are easily available and we are more than happy to coordinate for you, to or from the airport. Platinum Transportation does "Meet and Greets" for arriving guests at the airport and takes them to our hotel. You can contact them at 407-492-8888 to coordinate any of your transportation needs while in Central Florida. www.platinumtrans.net.

Q: What Restaurants and Shops are available around the Resort?
A: There are a number of restaurants and shops walking distance from the hotel, up and down International Drive. And the IRide Trolley, for a very reasonable fee, can take you up and down International Drive to even more options. Our Concierge can assist in any special needs or desires.

Q: Can I park my Vehicle at Avanti International Resort?
A: At Avanti Resort, we have parking spaces available. Each room is permitted to park one vehicle at the property. However, we do not allow the parking of oversized vehicles in our parking lot. This includes, but is not limited to, trailers, buses, and RVs.

Q: Can I park my RV, Commercial Vehicle/Truck in the Parking lot?
A: No, sorry. Unfortunately, RVs, commercial vehicles or trucks are not permitted in our parking lots. Please make arrangements to park them elsewhere, in approved parking outside of Avanti Resort's property, and arrange shuttle transportation to and from the resort from your vehicle.

Q: What Time Is Your Check-In And Check-Out Time?

A: Please note that check-in begins any time after 4 p.m. You are more than welcome to arrive early and if your room is available, our Front Desk Team will be able to check you in. Any arrivals before 1 p.m. will be subject to availability and may be subject to an early check-in fee of $25. Should your room not be available, you can store your luggage with our bell staff.

Our standard check-out time is at 11 a.m. For any check-out time after 11 a.m., it is subject to availability on the day you depart and may be subject to an additional fee. To request a late check-out, please contact our Front Desk Team.

 

Q: What is the Check-In Age?
A guest of 21 years or older is required to check into the room, provide payment for the reservation, and stay in the same room. Our Front Desk will request an ID at check in and will need to confirm the guest’s age.

 

Q: Will my Credit Card be charged when Checking-in?
A: Upon check-in, we will run an "authorization" on the card for the total room charges, plus $50 for guests staying between 1-4 nights and $100 for guests staying 5 nights or more per room for any potential incidental charges. The card will not be charged prior to the guest's check-out.

Bank Debit/Check Cards: If the debit/check card you are using is attached to a checking account, a hold will be placed on the account for the full anticipated dollar amount of your stay, in addition to $50 for guests staying between 1-4 nights and $100 for guests staying 5 nights or more, that is held in case of incidental charges. These funds may be held by your financial institution for seven business days or longer after your departure.

 

Q: What is your Deposit and Cancellation policy?
A: Our Deposit and Cancellation policies can vary by package or rate plan. Guests will have 72 hours prior to arrival to cancel a reservation in order to avoid forfeiture of first night plus tax room deposit. This policy may not apply depending the promotion that a guest has selected to book. Check your specific Confirmation Notice for any variations to this based on your specific package or rate plan.

 

Q: Can I Pay for my stay In Advance?
A: The resort does not offer any pre-payment options. For the safety and security of our guests, the guest checking in must provide their own valid credit or debit card, along with their photo identification, upon arrival at our resort for our Guest Service Team to process payment for the pending balance and continue with the check-in process.

 

Q: Can I use Cash for my incidental deposit?
A: Unfortunately cash is not accepted for incidental deposits. It must be on a credit or debit card.

 

Q: How many people can sleep in each room type?
A: Deluxe/Superior King- two people
Deluxe/Superior Double Queen- four people
Premium Executive King Suite- four people
Premium Jacuzzi King- two people